September 18, 2023
This comprehensive manual is designed to address typical inquiries regarding dashing and to provide you with assurance as you venture onto the road for your inaugural day. As an Independent Contractor, the choices you make during your journey are solely yours.
The Earnings section within your Dasher app provides an overview of your basic compensation, customer gratuities, and extra incentives, offering you a consolidated view of your earnings. It's also the space where you configure your weekly direct deposit and Fast Pay account particulars.
Add your bank account details to facilitate automatic, fee-free weekly payouts.
For immediate daily cashouts at a fee of $1.99, activateFast Pay. (Available only in the US)
DasherDirect Instant Pay offers immediate payment after each dash, at no cost. Additionally, when you employ your
DasherDirect Business card, you can receive 2% cashback on gasoline expenses.
As a Dasher, you have the flexibility to choose both the timing and extent of your dashes. Whether you wish to dash throughout the entire day or sporadically, there are no obligatory commitments.
You can create your own schedule that aligns with your preferences. If you have plans in advance, you can pre-schedule your dashes to secure your availability.
Lunch and dinner Peak times usually coincidewith meal periods. Lunch (11:00 AM to 2:00 PM) and dinner (4:30 PM to 8:00 PM)are frequently the most bustling periods, promising higher earnings. To ensureyour spot during these high-demand periods, you can schedule dashes up to 5days ahead.
For busy times When your vicinity is bustling,"Dash Now" lets you immediately commence dashing. The heat mapdisplay will turn red (the deeper the red, the more available orders), and youcan select "Dash Now" to initiate your dash.
Pro Tip! Keep an eye out for "Peak Pay offers" and additional Challenges, as these present opportunities for increased earnings.They often indicate a busier timeframe for dashing.
The decision of where to dash is also yours.
Whether you prefer maintaining an ongoing dialogue withcustomers during deliveries or providing only essential updates, dressing inofficial DoorDash attire or sporting your preferred outfit, dashing forextended hours or short periods – your approach to dashing is entirely underyour control.
This step-by-step guide will lead you through utilizing theDasher app at every phase of your delivery:
Upon receiving an order, you'll be presented with information about the minimum earnings and distance. This data enables you to make an informed decision about accepting the order. You'll have 40 seconds to evaluate the offer before it's reassigned to a nearby Dasher. Select “Accept” to initiate the process!
You are free to accept or decline any delivery opportunity, and there's no mandatory Acceptance Rate to remain active on the DoorDash platform.
At the Restaurant, you can inform the staff that you're picking up a DoorDash order and provide your customer's name. All orders are pre-paid, so you can swiftly collect the order, express gratitude to the staff, and head to the drop-off point!
Delivering to the customer is straightforward! The Dasher app offers navigation assistance to the drop-off location and provides any special delivery instructions. Successful Dashers recommend reviewing these instructions while waiting for orders to save time at the final destination. If you have queries, you can contact the customer directly via phone or text options.
Pro Tip! Seasoned Dashers emphasize the significance ofcustomer communication. In fact, data suggests that reaching out to customersthrough calls or texts in cases of delayed deliveries can enhance your ratingsby 10%!
With the "Instant Dash" program, you can begin dashing immediately upon completing your sign-up process – no additional equipment required! This initiative is accessible to certain Dashers in specific markets, facilitating an instant start to earning income on the road.
Absolutely! As you embark on your journey, we'll only assign deliveries that don't necessitate a Red Card and hot bag. After your initial dash, you'll receive an email and text message notifying you that a Red Card and hot bag will be dispatched to you.
Upon arrival at the restaurant, you can simply notify thestaff that you're there to collect a DoorDash order and provide your customer'sname.
Certainly! After your initial delivery, we'll ship yourDoorDash Kit, which encompasses both a Red Card and an insulated tote bag.You'll be informed when your kit is dispatched. Upon receipt of your kit, you'll find instructions for activating and utilizing your new Red Card.
Visit the DoorDash Store, operated by Overture, at THIS link.
While your Activation Kit includes a Red Card and a hot bag, the DoorDash Store offers supplementary items such as tote bags, tees and tops, drink carriers, and more! Additionally, if you ever misplace your Red Card, you can order replacements free of charge from the store.
As you dash, it's natural to have more queries. For more information on the sign-up process, app usage, managing your Dasher Account, and other topics, visit the Dasher Help Center.
If you have questions while on a delivery, click on the"?" or HELP button within your Dasher app to connect with a representative.